Barcelona, the perfect location for your Call center

Barcelona, capital of Catalonia and Spain´s second city, is well positioned for locating a call centre to reach the key markets of the Iberian Peninsula, Southern Europe, the Mediterranean Basin and Latin America.

Barcelona is situated in the geographical center of a natural hinterland of 25 million inhabitants and is home to 36 Pan-european Call centers that directly employ 10,172 workers. The region is made up of the eastern half of Spain, including the whole of Aragon, the Balearic Islands and Valencia, as well as the south of France, including Languedoc-Roussillon and the Midi-Pyrenees. Besides Barcelona´s outstanding quality of life, the city possesses a number of very attractive assets for accommodating globally competitive Call centers:

• Low telecommunication costs.
• Infrastructures that match companies´ technological needs.
• Low labour cost and good supply of highly qualified technical personnel and multilingual staff.

Some examples of recent Call center locations are Qualiflyer, which gives service in 9 languages; Citibank, which employees 1000 operators and offers a 24-hour service to all its Mediterranean clients, and Avis new Reservations center for Southern Europe.

Barcelona Activa:
www.barcelonactiva.es

Barcelona Business:
www.bcn.es/barcelonabusiness