Your partner for the English-speaking region

Manchester, as the UK's second largest city, is one of Europe's most dynamic regional cities and is renowned as a thriving, modern, international business location. The city-region is home to over 60 customer contact center operations, employing between 10-12,000 people. It is an important center for financial and business services and the majority of customer contact centers are in financial services, travel and telecommunications. Recently the expansion of indigenous companies such as IBM and British Airways, and the establishment of new operations by Cable & Wireless, BUPA, Avis, Emirates and Centrica has taken place, without overheating the labour pool. The advent of e-commerce has seen new web-enabled customer contact centers set up by UK internet bank Smile and European travel group Thomson Holidays.

Critical to the success of any customer contact center is the availability of a skilled and committed labour resource that can deliver an excellent service at reasonable cost. Manchester's workforce is enormous with 8 million people living within 60 minutes of the city center and 80,000 students attending Manchester's four universities. The city-region is home to nearly 400,000 young people aged 20-29. Manchester is also a cosmopolitan city and contains some of the largest concentrations of non-UK nationals in the UK. Over 60,000 foreign-born persons live within 30 minutes of Manchester.

Manchester has a proven track record of being able to provide foreign nationals and foreign language speakers to work in multi-lingual customer contact centers. The latest company to choose Manchester is Avis Europe who are locating their Northern European Reservations center in Manchester, taking advantage of the large availability of multi-lingual staff and our excellent quality of life.